This Privacy Policy discloses the privacy practices for Moonlight
Remedy Website. Please read our Privacy Policy carefully to get a
clear understanding of how we collect, use, protect, or otherwise
handle your Personal Data.
At Moonlight Remedy, we highly prioritise protecting your personal
information and being transparent about what we do with it. We are
committed to using your personal information in accordance with
all applicable laws concerning the protection of personal
information and ensuring that you understand your data rights and
freedoms.
This Privacy Policy describes how Moonlight Remedy collects and
processes your personal data through the Moonlight Remedy Website
and platforms that are referenced in this Privacy Policy.
Moonlight Remedy refers to an ecosystem comprising Moonlight
Remedy Websites (whose domain names include but are not limited to
https://moonlight-remedy.com), mobile applications, applets, and
other applications that are developed to offer Moonlight Remedy
Services, and includes independently-operated platforms and
websites within the ecosystem.
Moonlight Remedy will be considered the "Controllers" of your
data. We determine which personal data we need to process and for
what purpose and are responsible for the safe storage and handling
of this data.
First, we need to define the expression "Personal Data" (PD), and
it is important for you to understand it. It generically
represents any kind of information about a physical person, whose
particularities can lead, directly or indirectly, to their
identification. Here you have, by way of example, but not limited
to: name and surname, geographical address, any identification
number, political orientation, sexual orientation, email address,
any location information, and any other online identifier, such as
the device used to access the Internet, IP address, or cookie
information.
With regard to your agreement on collection and use of personal
data, we have taken all the necessary technical measures to
provide you with this detailed agreement, so you can have a clear
experience from the first to the last interaction with our website
or our services.
Users agree and accept that the use of our website is not possible
without providing personal data.
In your relationship with us through the website, Moonlight Remedy
is the controller for the purposes of the Personal Data Protection
laws, including the General Data Protection Regulation (GDPR), the
CCPA, the PDPB, and other applicable data protection laws.
This Policy does not apply to the websites of other companies or
entities that may link to or from our website. You should
carefully review the privacy policies of those sites to understand
how they treat your personal information.
If you do not agree to this Privacy Policy, please exit and do not
access or use our website.
Compliance
The processing of personal data will be in
line with these main international legislations:
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Personal Data Protection Act 2010 (PDPA), applicable in Labuan;
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General Data Protection Regulation (GDPR), applicable in Europe;
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California Consumer Privacy Act (2018) and Privacy Act U.S.C.
552a (Privacy Act of USA);
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Personal Data Protection Bill (2021), applicable in India; and
- Any other applicable international law.
We are able to provide our services worldwide. For the purpose of
avoiding any compliance conflict with any terminology used by any
particular legislation, in this document “Users” are the “data
subjects” or the “data principals” and Moonlight Remedy is the
“data controller” or “data fiduciary”.
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Relationship with Moonlight Remedy
Moonlight Remedy has primary responsibility for your personal
data, including providing you with data and responding to any
requests you may make under data protection laws. You may be
asked to provide personal data when you use Moonlight Remedy
Services. Moonlight Remedy may share your personal data with a
third-party company, and if they do so, they will use it
consistently with this Privacy Policy.
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What Information Do We Collect?
We collect information from you when you register or login to
our services. When registering on our Website, as appropriate,
you may be asked to enter your name, phone, identity number,
address, occupation, year of investment experience or email
address.
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What Do We Use Your Information For?
The information we collect from you mainly use to identify
yourself while using our Website. Besides that, we also use it
to personalise your experience and preferences. Your information
helps us to improve customer services.
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How Do We Protect Your Information?
We design our systems with your security and privacy in mind. We
have appropriate security measures in place to prevent your
information from being accidentally lost, used or accessed in an
unauthorised way, altered, or disclosed. We work to protect the
security of your personal data during transmission and while
stored by using encryption protocols and software. We maintain
physical, electronic and procedural safeguards in connection
with the collection, storage and disclosure of your personal
data. In addition, we limit access to your personal data to
those employees, agents, contractors, and other third-parties
who have a business need to know.
Our security procedures mean that we may ask you to verify your
identity to protect you against unauthorised access to your
account. We recommend using a unique password for your Moonlight
Remedy account that is not utilised for other online accounts
and to sign off when you finish using a shared computer.
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Do We Disclose Any Information to Outside Parties?
We do not sell, trade, or otherwise transfer to outside parties
your personal identifiable information. This does not include
trusted third-parties who assist us in opening our Website,
conducting our business, or servicing you, so long as those
parties agree to keep this information confidential. We may also
release your information when we believe release is appropriate
to comply with the law, enforce our site policies.
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Third-Party Links
Occasionally, at our discretion, we may include or offer
third-party products or services on our Website. These
third-party sites have separate and independent privacy
policies. We therefore have no responsibility or liability for
the content and activities of these linked sites. Nonetheless,
we seek to protect the integrity of our site and welcome any
feedback about these sites.
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What Rights Do I Have?
Subject to applicable law, as outlined below, you have a number
of rights in relation to your privacy and the protection of your
personal data. You have the right to request access to, correct,
delete your personal data, and ask for data portability. You may
also object to our processing of your personal data or ask that
we restrict the processing of your personal data in certain
instances. In addition, when you consent to our processing of
your personal data for a specified purpose, you may withdraw
your consent at any time. If you want to exercise any of your
rights please contact us using the webform available
here. These rights may be limited
in some situations – for example, where we can demonstrate we
have a legal requirement to process your personal data:
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Right to access
You have the right to obtain confirmation that your personal
data is processed and to obtain a copy of it, as well as
certain information related to its processing.
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Right to rectify
You can request the rectification of your personal data that
is inaccurate, and also add to it. You can also change your
personal information in your account at any time.
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Right to delete
In some cases, you can have your personal data deleted.
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Right to object
You can object to the processing of your personal data for
reasons relating to your situation. For instance, you have the
right to object where we rely on legitimate interest or where
we process your data for direct marketing purposes.
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Right to restrict processing
In certain cases, you have the right to temporarily restrict
our processing of your personal data, provided there are valid
grounds for doing so. We may continue to process your personal
data if it is necessary for the defence of legal claims, or
any other exceptions permitted by applicable law.
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Right to portability
In some cases, you can ask to receive your personal data that
you have provided to us in a structured, commonly used, and
machine-readable format, or, when possible, have us
communicate your personal data on your behalf directly to
another data controller.
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Right to withdraw your consent
For processing that requires your consent, you have the right
to withdraw your consent at any time. Exercising this right
does not affect the lawfulness of the processing based on the
consent given before the withdrawal of the latter.
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Right to lodge a complaint with the relevant data protection
authority
We hope that we can satisfy any queries you may have about how
we process your personal data. However, if you have unresolved
concerns, you also have the right to complain to the data
protection authority in the location in which you live, work
or believe a data protection breach has occurred.
If you have any questions or objections regarding how we collect
and process your personal data, please contact us via email at
support@moonlight-remedy.com.
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How Long Does Moonlight Remedy Keep My Personal Data?
We keep your personal data to enable your continued use of
Moonlight Remedy Services, for as long as it is required in
order to fulfil the relevant purposes described in this Privacy
Policy, and as may be required by law, such as for tax and
accounting purposes, compliance with Anti-Money Laundering laws,
or to resolve disputes and/or legal claims, or as otherwise
communicated to you.
While retention requirements vary by jurisdiction, information
about our typical retention periods for different aspects of
your personal data are described below.
Personal Identifiable Data collected to comply with our legal
obligations under financial or anti-money laundering laws may be
retained after account closure for as long as required under
such laws.
Contact Information such as your name, email address and
telephone number, for marketing purposes is retained on an
ongoing basis and until you:
- unsubscribe; or
- we delete your account.
Thereafter, we will add your details to an unsubscribed list to
ensure we do not inadvertently market to you.
Content that you post on our website, such as support desk
comments, photographs, videos, and other content, may be kept
after you close your account for audit and crime prevention
purposes.
Recordings of voice calls with you may be kept for a period of
up to six (6) years, for audit/compliance purposes and to
resolve disputes and/or legal claims.
Information collected via cookies, web page counters, and other
analytics tools is kept for a period of up to one year from the
date of collection of the relevant cookie
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Your Consent
By using our site, you consent to our Privacy Policy.
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Changes to Our Privacy Policy
If we decide to change our Privacy Policy, we will post those
changes on this page.
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Contact Information
We can be contacted via email at
support@moonlight-remedy.com, and will work to address any questions or issues that you
have with respect to the collection and processing of your
personal data.
We reserve the right to make changes to this policy. Any changes
to this Policy will be posted.
